Getting it Right: Gov.uk | TechPresident
Dave Eaves's short article points to what works well --- provided that the government site actually wants to work well, and on behalf of its users (citizens, residents, any inquirer). There are some clear user experience elements to consider, and there are also the backend components: those which anticipate that any service oriented architecture (SOA) like this will very likely grow and evolve in accord to what its users need and want. But again, it depends on whether the government in question takes seriously its role as a government for questions and also answers.
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